Refund Policy
Welcome to Elite Expedition Educational Services LTD. By using our website, purchasing our courses, or attending our training sessions, you agree to comply with the following Terms & Conditions. Please read them carefully.
1. Our Mission
We are dedicated to being your complete learning and training solutions provider — offering high-quality online courses, in-person workshops, professional qualifications, and bespoke training. All services, events, and eLearning programmes listed on eliteexpedition.org are covered by these Terms & Conditions.
Note: We may update these Terms at any time without prior notice.
2. Account Registration & Responsibilities
To purchase or enrol in a course, you must first create an account. By registering, you agree to:
- Provide accurate, current, and complete information (including a valid email address)
- Keep your login details secure and confidential
- Take full responsibility for all activity that occurs under your account
You may not:
- Share, transfer, or sell your account to another person
- Use someone else’s account without permission
If access to an account is requested, we will require proof of ownership before granting access. In the unfortunate event of a user’s death, their account will be closed permanently.
3. Payments
When purchasing a course, you agree to:
- Pay the full stated fee
- Authorise us to charge your chosen payment method
- Avoid using any invalid or unauthorized payment method
Payment Security
We work with trusted third-party payment processors and do not store your card details. For more information, see our Privacy Policy.
We reserve the right to suspend or remove access to any course where:
- Payment has not been received
- A fraudulent transaction is detected
5. Refunds, Credits & Cancellations
We aim to provide a fair and transparent refund policy:
- Once a course is scheduled – refunds and credits are not typically available.
- Management discretion – in exceptional cases, we may approve a refund, credit, or rescheduling.
- Before scheduling – courses booked but not yet scheduled may be cancelled with prior approval.
- Non-refundable purchases – courses that have been confirmed and purchased are considered final unless agreed otherwise in writing.
We reserve the right to revoke course access for unpaid or fraudulent transactions.